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Backordered items include items that
were sold out at the time you placed your order. In the event
your order has not been filled within 14 days, we will put it on
backorder and notify you of the new shipping date via e-mail.
Depending on the situation, one of our representatives may contact you
via telephone. If you do not respond to our email notification,
we will consider your order to be valid and the backorder acceptable
by you. We will notify you upon our shipment date.
Most backorders are shipped within 5 -
7 days.
In the event of discontinued items, you
will be notified immediately to select alternate item (s) or request a
full refund.
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1. Evening Gowns: Sales on evening gowns are final
unless prior arrangements and agreements have been made such as;
exchanges for different size of same item. Manufacturer Defects.
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The tags must stay attached, this
includes return of the hanger, if applicable and originally
packaging.
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No items can be damaged, or altered
in any way.
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You are responsible for the
shipping fees for all exchanges and returns.
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After returning the order to us,
please allow up to 3-4 days for a refund to show up
in your account.
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1. Call KL Passion Wear at 1(866) 647-4770 for a return
authorization number or email support@klpassionwear.com,
place this number on the outside of the package, failure to do so may
result in a refused item and package will automatically be returned to
you.
2. Returns must be postmarked and returned within seven
(7) days of receipt of merchandise. You will know the day you
receive your item that it will not fit or has a manufacturers defect,
your immediate email notification to us and return of the merchandise
will insure a prompt credit to your account. Your tracking
number will allow you to determine the day you received your item and
when you should have it postmarked to return to us.
(Remember to put the return
authorization number on the outside, front of the box or envelope).
Any item returned without this number will not be accepted and your
item returned to you. It must be postmarked within the seven (7)
day time frame.
Directions for Exchanges:
1.
Follow instructions for returning an item.
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